Customer Service
B4 Brands is a small company focused on making every customer a happy customer. The best way to request assistance is to call (888-667-6066). Our normal business hours are from 8:30 AM to 4:30 PM central time.
Standard Policies
Shipping & Delivery
We ship typically with FedEx. We also use UPS and Spee Dee for parcel shipments. We also use LTL if the order is large enough. We’ll communicate the details of the shipment via email and tracking information will be displayed in the details of each order.
Ordering
There are many ways to order our products. You can order directly on our website (www.b4brands.com). You can also click on the “Locate a Distributor” link on every product page to work with any of our valuable distributors. You can also contact us directly by phone or email and we will be happy to set up an account for you to accept orders by purchase order, fax, or email (pending credit approval). We offer special pricing and terms to customers that are looking for long-term pricing and supply (National Accounts or GSA).
Tracking Orders
When you place an order, you will receive an email indicating that the product has shipped. Tracking information should be available on the email. If you created an account when you placed the order, you can simply log into your account, click on “View Order” from the Recent Orders area and navigate to the tracking information. If you did not create an account when you ordered, simply call 888-667-6066 and we can assist you.
Updating Account Information
To assist in communication, it is important to keep your account information updated. To update your account information, simply log into your account and update your account information, email address, password, billing and shipping address, and newsletter subscription options. If you have forgotten your password, upon attempting to log in, you can user the “Forgot your password?” link..